Frequently Asked Questions

Turnaround time depends on the length, complexity, language combination, and formatting requirements of the document. Short documents may be completed within a few business days and in some cases, on the same day, while larger or more specialized projects may require additional time. We will provide an estimated delivery date after reviewing your document.

Yes, certified translations are available for eligible documents. A certification statement may be attached confirming that the translation is complete and accurate to the best of the translator's knowledge and ability. Please tell us the purpose of your translation so that we can determine the appropriate certification requirements.

Notarization may be available upon request, depending on the type of document and the requirements of the receiving institution. Please inform us before the translation begins if notarization is required, as additional fees and processing time may apply.

Yes. We take the confidentiality and privacy of our clients seriously. Documents and personal information are handled carefully and are used only for the purpose of preparing and delivering the requested language service. Information will not be shared with unauthorized parties.

Documents may be submitted through our secure website upload form, by email, through WhatsApp, or in person, where applicable. Please ensure that every page is clear, complete, and easy to read before submitting it.

Yes, we accept clear photographs of documents. The entire document should be visible, including all names, dates, stamps, signatures, seals, and handwritten information. Photographs that are blurred, cropped, dark, or difficult to read may need to be resubmitted.

We generally accept PDF files, Microsoft Word documents, JPEG and PNG images, and other commonly used file formats. Please contact us if your document is in a different format so that we can confirm whether it can be opened and processed.

Rush service may be available depending on the length of the document, the language combination, and the availability of the translator. An additional rush fee may apply. Please contact us as early as possible and clearly state your required deadline.

Completed translations may be delivered electronically by email as a PDF. Printed copies may also be available for collection or delivery, depending on your location and the service requested. Please tell us your preferred delivery method when placing your order.

Yes, we pride ourselves on this! We make every reasonable effort to reproduce the layout and formatting of the original document, including headings, tables, lists, and general positioning. However, some differences may occur because languages vary in word length and structure. Complex formatting or graphic design may require an additional fee.

We accept approved payment methods such as cash, bank transfer, credit or debit card, and other available electronic-payment options. Payment instructions will be provided with your quotation. A deposit or full payment may be required before work begins.

Yes, handwritten documents may be translated if the writing is clear and legible. Words or sections that cannot be read confidently may be marked as illegible or may require clarification from the client. Additional processing time may be required for handwritten documents, and additional fees will also be added.

Yes, interpretation services may be available for meetings, interviews, consultations, conferences, church events, business discussions, and other appointments. Services may be provided in person, by telephone, or through an online platform, subject to language and interpreter availability. Advance booking is recommended.

We prepare translations according to professional standards and can provide certification or notarization where applicable. However, every embassy, university, court, government department, immigration authority, and other institution may have its own requirements. Clients should confirm the exact requirements of the receiving institution before ordering a translation.